Services

Service Management

Offer online appointment scheduling, track service updates, manage job details, monitor parts inventory, and enable invoicing - all on the go.
service management
Benefits Features
  • Assigns and tracks field service tasks in real time, improving operational efficiency.
  • Allows field technicians to update job status, capture photos, and collect customer signatures via the Android app.
  • Provides navigation for field workers, optimizing task assignments and reducing travel time.
  • Facilitates seamless communication between field technicians and back-office teams.
  • Integrates with inventory and CRM modules to ensure parts availability and improve customer satisfaction.
  • Work Order Management
  • Job Scheduling and Dispatching
  • Mobile Access for Field Technicians
  • Inventory Management for Service Parts
  • Customer Management and Service History
  • Service Level Agreement (SLA) Tracking
  • Technician Performance and Productivity Monitoring
  • Invoicing and Payment Processing
  • Automated Notifications and Alerts
  • Job Completion and Customer Feedback
  • Reporting and Analytics (Service KPIs, Job Completion, etc.)
  • Integration with CRM, Inventory, and ERP Systems
  • Multi-Device and Multi-User Support.

The Service Management Module streamlines the entire service process by enabling users to define a Service Level Agreement (SLA) for each client. It allows for easy creation and assignment of service requests. Field technicians can visit clients, capture images of the work, execute tasks, and obtain client signatures directly on-site, ensuring efficient service delivery and documentation. The module also integrates seamlessly with the mobile app, enabling real-time updates and communication between field workers and the office.

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